Rugs USA Reviews

Return Policy Overview

Rugs USA allows returns on most products within a 30-day window from the date of delivery. This policy applies to orders shipped within the Contiguous United States, Hawaii, and Alaska.

Important Details

• Return Process: To initiate a return, customers must follow the specified process on the Rugs USA website.
• Return Shipping Costs: Customers are responsible for the cost of return shipping, which will be calculated during the return request.
• Exchanges: Currently, Rugs USA does not offer exchanges but provides store credit as an option for refunds.

For any further inquiries or specific cases, refer to the official Rugs USA help section.

Here are some alternatives to RugsUSA:

1. Ruggable: Known for its machine-washable rugs that are stain-resistant, water-resistant, non-slip, and pet-friendly.
2. Boutique Rugs: Offers a traditional design rug that is machine-washable and made from a chenille and polyester blend.
3. Liora Manne: Offers a rug with a wave design in vibrant shades of blue, perfect for modern-themed rooms or beach-inspired spaces.
4. Rugs.com: Another top competitor in the rug market.
5. Company C: Specializes in colorful, handcrafted home décor.
6. Loloi Rugs: Offers a wide selection of rugs, pillows, and throws.
7. Rugs Direct: Offers a wide variety of rugs at affordable prices.
8. Oliver Space: Provides modern furniture and home décor.
9. One Kings Lane: Offers a broad range of furniture and décor.
10. Chairish: An online marketplace for unique and vintage furniture.

Each of these alternatives offers a unique selection of rugs and home décor items. It's recommended to visit their websites to explore the collections and find the perfect fit for your needs. Remember, the best alternative depends on your specific requirements such as design preference, budget, and the type of rug you're looking for.

To open an account on RugsUSA, follow these steps:

1. Visit the RugsUSA website.
2. Click on the Account link on the top right corner.
3. Select Login.
4. On the login screen, find and click on Create Account.
5. Enter your Email Address and create a Password.
6. Click or tap on Create Account.

After these steps, the account should be created. It's suggested to create an account to easily view the status on your current and past orders as well as receive promotional emails about upcoming sales and new product launches. However, it's not mandatory to create an account to place an order. If you forget your password, click on Forgot your password on the login screen, enter the email address attached to your account, and a temporary password will be sent directly to your email. Use that temporary password to login and update your password.

Rugsusa.com is renowned for its best-selling rugs and customer-centric services. Among the popular products, the Keyara Spill Proof Washable Rug stands out for its practicality and affordability, priced at $79. The Melrose Checked Rug is another favorite, available at $88, and the Perfect Handwoven Jute-Blend Rug is noted for its discount from $67 to $44. The Veronica Wool Braided Rug and the Anette Block Striped Rug are also among the top choices, with prices slashed to $59 and $40 respectively. Services that enhance the shopping experience include custom rug options, fast, free carbon offset shipping, and an easy, 30-day return policy. The company's commitment to quality is evident in its exclusive designer collaborations and a wide range of styles from modern to vintage and washable rugs. With over 25 years of experience, Rugs USA has established itself as a trusted retailer, offering a vast selection of rugs to suit various tastes and design needs.

Rugsusa.com accepts a variety of payment methods to accommodate customers' preferences. The options include all major credit cards, Paypal, Apple Pay (for US customers only), and Pay Monthly by PayPal (also for US customers only). It's important to note that the website can only accept one form of payment per order. For Canadian customers, it's worth mentioning that Apple Pay and Pay Monthly by PayPal are not available options. Refunds are processed to the original form of payment and cannot be redirected to a different payment method.

Rugsusa.com has a 30-day return policy for most purchases shipped within the contiguous United States, Alaska, Hawaii, and Puerto Rico. Returns must be shipped using a Rugs USA-provided return label, and the products must be in the same condition as delivered. The return process is initiated through the company's return center, and while shipping for purchases is free, the cost of return shipping is not covered and will vary based on the product. This cost is displayed upon processing the return and is deducted from the refund amount. Refunds are processed within 3-5 business days after the return is received. It is important to note that Custom by Rugs USA purchases are final sale and ineligible for return. For Canadian customers, returns are currently not accepted. As for the shipping policy, Rugs USA offers fast, free carbon offset shipping on purchases, emphasizing their commitment to sustainability.

Rugsusa.com offers a wide range of area rugs at various price points, catering to different budgets and preferences. Customers can find discount rugs and floor rugs in multiple sizes, including custom, oversize, large, medium, small, and runners. The website features a selection of best sellers, such as the Keyara Spill Proof Washable Rug priced at $79, the Melrose Checked Rug at $88, and the Perfect Handwoven Jute-Blend Rug discounted to $44 from $67. Additionally, there are designer collaborations and exclusive collections that elevate any space. For those seeking affordability, there is a dedicated section for rugs priced at $99 and under, offering a variety of styles including modern, vintage, and washable rugs. The store claims to offer incredible pricing, fast, free carbon offset shipping, and an easy, 30-day return policy. With over 25 years in business, Rugs USA emphasizes its commitment to quality and customer satisfaction, boasting a vast assortment of rugs designed to meet diverse style needs and ensure long-lasting appeal.